These Terms of Service govern your access to and use of the Meidly platform (meidly.com), operated by Meidly (SASU, SIREN 989 292 016). Meidly is a platform that brings your customer exchanges together, analyses them and makes that knowledge available to your team. By accessing or using the platform, you accept these Terms in their entirety. If you do not agree, please refrain from using the service.
Meidly is a B2B SaaS platform that brings your customer exchanges together, analyses them and makes that knowledge available to your team.
By using it, you agree to only submit content you are legally entitled to share, to respect the usage rules and not to abuse the platform.
AI analyses are indicative only: they support your decisions, they are not meant to assess employees or to make automated decisions about a person, and you review any generated content before sending it.
You remain the owner of your content, though you grant Meidly a license to process it. Meidly treats it as confidential and never uses it to train an artificial intelligence model.
A price increase or a substantial change to these Terms is announced to you thirty days in advance. What you pay is non-refundable, except in the event of a serious documented failure of the service, or of an annual subscription cancelled after a price increase, whose months not yet started are refunded.
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These Terms govern the conditions of access and use of the Meidly platform (hereinafter "the Platform"), accessible at meidly.com, published by Meidly (SASU, SIREN 989 292 016), represented by Dalil CHABLIS. Meidly offers a modular suite of tools, the available features of which may evolve over time.
Meidly is a B2B SaaS platform offering a suite of tools to help professionals bring their customer exchanges together, analyse them and put that knowledge to work. The platform includes in particular:
Customers and exchanges: import of all your customer exchanges, whatever their source (recorded calls and video meetings, audio or video files, emails, messages from a messaging service or a social network, notes and texts you paste or import, files you pick from Google Drive or that you ask the platform to fetch from a link, and data imported from your CRM or from another tool you connect), and the filing of each exchange in the record of the customer it concerns.
Their transcription, its readable version and their AI analysis: summary, exchange type, key passages, commitments made and their due dates, sales opened, won or lost and the reason stated for their outcome, customer churn, the competitors the customer names, the channel through which the customer came and the people involved in the purchase on the customer's side.
The follow-up of the deals and commitments of each customer, a synthesis of each customer and of their company, updated after every exchange, and the export of an exchange as a PDF or a text file
The paid actions of the platform are counted in credits. Analysing an exchange imported into a customer's space (a call, a video meeting, an email, a message, a note or any imported text, including from a tool you connect) costs one credit per started block of one thousand characters of the analysed text; an audio or video file is counted at fifteen characters per second of its duration, and so is a voice message of a connected conversation, whose duration is added to the text of the other messages, so that its price can be known from its duration before it is analysed; the unused part of a started block is kept on the workspace and deducted from the next exchange analysed on it.
When automatic analysis is enabled on a workspace, an imported exchange is analysed, and counted, as soon as it is imported; otherwise it waits until someone launches its analysis, and the estimated credits are shown at that moment.
A question asked to the assistant costs one credit. Applying the sales methods again to an exchange already analysed costs five credits; applying them while an exchange is analysed is included in its price.
A connected mailbox, LinkedIn, WhatsApp or Instagram account costs one hundred and eighty credits per account and per month: the first month is counted when it is connected, which is only possible if the balance covers it, then each following month, on the day the previous one ends or, when the workspace's subscription renews in the days before it, at that renewal; an account whose month the balance can no longer cover is disconnected, and so are the accounts of a member who leaves the workspace or no longer holds the right to edit its content.
Any paid action added later shows its price in credits before it is launched. Meidly may change the number of credits an action costs, in particular to reflect the cost of the models and providers it relies on: a decrease applies as soon as it is published, while an increase is notified by email to the owner of each workspace at least thirty days before it applies. During that period, the owner may cancel the subscription under the conditions of article 7.3; when the subscription is annual, that cancellation takes effect at the end of the notice period, and the months not yet started are refunded pro rata. An action is counted at the price in force when it is counted.
Every other feature, in particular browsing your customers and exchanges, the customer syntheses, the personas and the MCP connector, consumes no credit.
Credits belong to a workspace, not to a person: each workspace has its own balance and its own subscription, and the credits of one workspace are never used on another. They come from two sources: the free reserve granted once when the workspace is created, and the monthly volume of that workspace's subscription. When you need more, you change the volume of the workspace (article 7.3); credits are not sold separately. The balance of a workspace is visible at any time to its owner.
Every paid action run on a workspace draws on that workspace's balance, from the application, its optional subdomain, the browser extension, the MCP connector or an integration, including an exchange imported or a question asked by a member, whoever launches it; no person holds a balance of their own.
Only the owner of the workspace may subscribe, change the volume or manage the subscription, and may cap, as a percentage of the workspace's credits, what each administrator spends in total over each monthly allocation period.
Features presented as unlimited are unlimited within the scope of normal use, meaning use of the tools by you, directly or through the access Meidly provides for that purpose, such as the browser extension or the MCP connector linked to an AI client you authorise. To protect accounts and the availability of the service, Meidly limits the number of attempts to sign in, sign up, reset a password or change an email address over a given period, as well as the registration of new MCP clients; beyond that limit, the attempt is refused until the period ends. Meidly also reserves the right to suspend an account whose usage amounts to automation by any other means, resale, or a volume plainly unrelated to a normal commercial activity.
A question is counted when it is asked, an exchange once its text is known, and the count is final once the action has run; a question whose answer you stop before the assistant has started writing it, or which fails, is not counted; an answer you stop once it has started is kept as written, marked as interrupted, and the question is counted.
Credits are drawn from the one that expires first. The credits of the monthly volume remain valid during the month of their allocation, then are carried over one more month on a monthly subscription, and three more months on an annual subscription; beyond that the unused part is lost. The free reserve does not expire. When you raise your volume during a period, the additional credits are allocated in proportion to the time remaining until the next monthly allocation. When the subscription ends, the credits already allocated remain usable until their own expiry.
When the balance is insufficient, the action is not launched; an exchange waiting for credits resumes, once credits are available, when the file of its customer is opened, and can also be launched again from that file.
A result you consider unsatisfactory, incomplete or not matching your expectations is not a technical failure and gives rise to no restitution: only the cases listed in article 7.2 do. Where an action fails for a technical reason attributable to the platform, the credits counted are automatically restored to the workspace that paid them.
Access to the platform requires an account. An account is created only from an invitation link: the one Meidly sends you once your place on the waitlist opens, the one Meidly sends you when it creates a workspace of which you will be the owner, or the one a workspace sends you when it invites you to join it. Workspaces are created by Meidly only, which designates their owner. You complete your account by choosing your password, or by continuing with Google. The "Continue with Google" button signs you in to an existing account whose email address matches your Google account; it only creates one for an address that has received an invitation that is still valid. An invitation to join a workspace is valid for 14 days. You must be at least 18 years old to register.
You are responsible for keeping your login credentials confidential, and any action taken from your account is attributed to you. Should you suspect unauthorized access, please contact us immediately at contact@meidly.com.
The platform is reserved for legitimate professional use. In particular, it is prohibited to:
By uploading audio or video call files, or by recording a call with our browser extension, you represent that you have complied with all applicable legal obligations relating to the recording of conversations, including obtaining the consent of the parties where required under the GDPR or applicable national law.
Likewise, by pasting, importing or capturing with the extension an email thread, a conversation from a messaging service (for example LinkedIn, WhatsApp or Instagram) or notes, or by importing data from your CRM or from another tool you connect, you represent that you are entitled to process the messages and the personal data they contain, in particular that of your correspondents, and that doing so breaches no confidentiality obligation.
Since Meidly has no way of verifying the lawfulness of uploaded files and imported content, all liability in this respect rests entirely with you.
Meidly is a platform exclusively intended for professionals acting in the course of their business activities. It is not designed for consumers within the meaning of the Consumer Code. By creating an account, you declare that you are acting in a professional capacity and acknowledge that the protective provisions of consumer law do not apply to you in the context of these Terms.
Some features let you bring content from third-party services into your workspace, or send results back to them: a file you pick from Google Drive, a file fetched from a link you provide, a conversation copied from a messaging service, a video call recorded with the browser extension on the platform that hosts it, an email or a message captured with the extension on the page of your mailbox or of your network, or the data of a CRM or of another tool you connect, into which Meidly may also report the synthesis, the commitments and the sales of your customers.
The extension only reads the call, the email or the message you choose to capture. When you connect a tool, you authorise Meidly to access it within the permissions you grant when connecting it, and you may disconnect it at any time. Results reported into a connected tool remain generated content within the meaning of article 6, which you review before relying on it.
When you use these features, you represent that you comply with the terms of use of the service concerned, and you use them at your own risk. The access conditions of these services are outside Meidly's control and may change at any time. Meidly cannot be held liable for any restriction, suspension or closure of your account on a third-party service, nor for any loss resulting from the use of these import and integration features.
You warrant that you hold all rights and a valid legal basis to import and process the data concerned, in compliance with the third-party platform's terms and with applicable data protection law (in particular the GDPR), including any information or consent of the persons concerned that may be required.
The import features are provided as a tool only, on an "as is" basis, with no guarantee of result, continuity or compliance with any given platform's terms, which may change at any time.
You agree to indemnify and hold Meidly, its officers and partners harmless from any claim, action, proceeding, damage, penalty or cost (including reasonable legal fees) arising from your use of the import features, from any data you import, or from any breach of this article, whether brought by a third-party platform, by a person whose data was imported, by an authority or by any other third party.
You retain full ownership of the files you upload and the data they contain.
By using the service, you grant Meidly a limited, non-exclusive license to process these files solely for the purpose of delivering the service, namely transcription, analysis, indexing for search and storage. This license automatically terminates when the file is deleted or the account is closed.
The transcriptions and analyses automatically generated from your content are made available to you and belong to you in full. Meidly retains no rights over these outputs beyond what is strictly necessary to deliver the service.
Meidly does not use your content to train any artificial intelligence model, neither its own nor those of its providers, nor for any purpose other than delivering the service. It treats your content as confidential information: only the members of its team who need to access it do so, and only to answer a support request from you, to secure the service or to comply with a legal obligation.
The interface, algorithms, trademarks and all other elements of the platform are the exclusive property of Meidly. Any reproduction, modification or exploitation without authorization is prohibited.
Where your use of the platform involves processing personal data of third parties, Meidly acts as a data processor within the meaning of Article 28 of the GDPR, and you act as the data controller. The full terms of the data processing agreement (DPA) are set out in section 14 of the Privacy Policy, which forms an integral part of these Terms.
The results produced by Meidly's AI features, including transcriptions and their readable version, analyses of exchanges, customer syntheses, the sales and commitments detected, personas with their portraits and targeting criteria, and the assistant's answers, are generated automatically and may contain errors, omissions or inaccurate statements. They are provided for informational purposes only, as decision support, and do not constitute legal, commercial, financial or professional advice of any kind.
Meidly is bound by an obligation of means only and makes no guarantee as to the accuracy, completeness, relevance or profitability of any result in any given situation. You must review every result before acting on it, and you remain solely responsible for how you interpret it, use it and disseminate it. The same applies to the results of applying a sales method to an exchange and to the reminders and suggestions shown during a call: a point may be shown as covered when it was not, or the reverse.
The assistant answers only from the exchanges and the records of your workspace: it is not a source of general information, and it may decline a question it cannot answer from them.
The imported exchanges, in particular the emails received, contain texts written by third parties, which may include statements or instructions that Meidly neither checks nor endorses: the assistant reports them as what was written, and Meidly is not responsible for their content.
Within the meaning of Regulation (EU) 2024/1689 on artificial intelligence, Meidly acts as the provider of the AI systems built into the platform, and you act as the deployer of those systems when you use them in the course of your professional activity. Meidly informs you of the intended purpose of each tool, of its known limitations and of the level of human oversight expected, through these Terms and through the documentation available from the platform.
As a deployer, it is your responsibility to use these tools in accordance with their intended purpose, to maintain effective human oversight over their results, to assign their use to sufficiently competent persons and to inform the persons concerned wherever applicable law requires it.
Unless Meidly agrees otherwise in writing, in particular under a white-label offer, you may not place your own name or trademark on the tools, substantially modify them, integrate them into a high-risk AI system or change their intended purpose, in particular by using them for one of the uses prohibited by article 6.4. Should you do so, you would assume the role of provider within the meaning of the Regulation, together with all resulting obligations, and you would indemnify Meidly against the consequences.
Where you are the employer of the team members whose exchanges are analysed, in particular through a sales method or the in-call assistance, it is also your responsibility to inform them beforehand of these tools and of their purpose, to consult the staff representatives where required, and to comply with every obligation that the applicable employment law attaches to tools used in the workplace.
The content produced by the platform, in particular analyses of exchanges, customer syntheses, persona portraits and targeting criteria, and the assistant's answers, is generated by artificial intelligence and is presented as such in the interface. The assistant answers from the passages of the exchanges it retrieves and cites them, so that you can check each answer against its source; it may miss a passage or misread one.
These features perform an assistive function: a generated content is a working basis that you review, amend where appropriate and, if you choose to send it to a third party or to publish it, disseminate under your sole responsibility, so that you remain its author and its sender. You undertake to carry out that review before any dissemination and never to present generated content as emanating from a person who is not its author. Where applicable law requires the recipient to be told that a content was generated or assisted by artificial intelligence, it is your responsibility, as the sender, to provide that information. You indemnify Meidly against any claim by a recipient or a third party relating to content you have disseminated.
This applies in particular to the drafts of messages the assistant writes for a customer or a prospect: a draft may state a promise, a price, a date or a feature inaccurately, and no commitment it contains binds Meidly or is made in its name; you check it against your own offer before sending it.
The reminders and questions suggested during a call are proposals shown to you alone: you decide whether to follow them, and they are never passed on to the person you are speaking with.
Meidly's tools are intended to analyse the exchanges of a business with its customers and to support the commercial relationship. They are intended neither for the management of human resources nor for automated decision-making about a person.
You are prohibited in particular from using the platform or its results to:
The analysis of an exchange records who spoke and what was said, and recognises by default the team member who imported it as its seller; it gives no score to any person. The assistant's answers name the person who spoke in the cited exchange so that you can check the source; they neither rank nor assess any team member.
A persona describes a group of customers who share a role, a kind of company and a buying context, in order to understand them as buyers; it is not an assessment of an individual and may not ground a decision about one.
A sales method describes what you expect from an exchange; applying it shows, for each exchange, which criteria were covered or not and the passages that show it, and, during a call, what is left to cover. It shows, for each exchange, or for each customer across all their exchanges, how many criteria were covered out of the total: this count describes the exchange or the customer, it is never added up nor compared per person, and it gives no person a grade or a ranking, neither for one exchange nor over time. It is intended for supporting and training sales teams: it may be used neither to evaluate the performance or the behaviour of a team member, nor to inform a decision about them within the meaning of this article.
Any use contrary to this article, or any failure to meet the obligations it places on you, falls under your sole responsibility, may lead to the suspension of your account under the conditions of article 10, and you indemnify Meidly and its officers against any claim, proceeding, penalty or cost arising from it.
In accordance with article 4 of Regulation (EU) 2024/1689, you undertake to ensure that the persons who use the platform within your organisation have a sufficient level of understanding of how artificial intelligence systems work, of their limitations and of the risks they carry, in proportion to the use they make of them. Meidly makes the documentation available from the platform for that purpose.
Meidly selects the AI models and providers used for each task and may change them at any time, in particular to improve quality, availability or cost. The results are probabilistic by nature: two runs of the same action, at different times or on different content, may produce different results. Meidly therefore gives no guarantee of reproducibility, of stability over time or of continuity of a given result, and no such change can give rise to any restitution or to any compensation.
The subscription is paid through Stripe, with prices displayed in euros excluding VAT. The applicable VAT is calculated at checkout based on your billing address and, for a business established in another EU member state that provides a valid VAT number, the reverse charge applies. An invoice is issued for every payment. All transactions are final once confirmed.
What you have paid for is non-refundable as a general rule, with three exceptions:
In case of anomaly, contact us at contact@meidly.com within 30 days.
Each subscription is taken out for one workspace, by its owner, and grants that workspace a volume of credits each month, chosen among the volumes shown on the pricing page, on a monthly or annual basis at a price displayed in euros excluding VAT, VAT being calculated under the same conditions as in article 7.1. It is charged from subscription, then renewed by tacit agreement at each due date; on an annual subscription the credits are still allocated month by month.
You may change your volume at any time: a higher volume is charged pro rata for the current period and its additional credits are allocated at once, a lower volume applies from the next monthly allocation.
Creating a workspace grants it, once, a free reserve of credits stated on the pricing page: it requires no subscription, does not expire, is not refundable and does not entitle you to any renewal.
The owner may cancel at any time from the billing portal of the workspace, without notice or fee, and a workspace cannot be deleted while its subscription is running: cancellation takes effect at the end of the current period, and the credits already allocated remain usable under the conditions of article 2.3. Periods already invoiced give rise to no pro rata refund, except in the case provided for in article 2.2.
The price of an ongoing subscription remains the one taken out; a price change applies only to subscriptions taken out after it.
Before the commercial launch of the platform, the volumes are offered at the launch offer price shown on the pricing page; the struck-through price displayed next to it is the public price that will apply to subscriptions taken out after the launch. A subscription taken out before the launch keeps the launch offer price for every volume, including a volume changed after the launch, for as long as it is not cancelled; a subscription taken out again once a cancellation has taken effect is charged at the public price.
If a payment is refunded or disputed with your bank, the credits allocated to the workspace for that payment are withdrawn in proportion; they may be granted again once the dispute is resolved in Meidly's favour.
If you hold a referral link, you earn a percentage of every amount actually paid by the accounts that signed up through it, calculated on that amount excluding VAT, for as long as they keep paying. The rate is shown on your affiliation page and may be changed for the future.
The commission accrues in euros and is not a credit and not convertible into credits. From the threshold shown on that page, you may ask for it to be paid: payment is made against an invoice you issue, which means you must have a legal status allowing you to invoice, and it is settled within thirty days of receipt. Below that threshold the commission stays on your account with no expiry.
A commission on a payment that is refunded or charged back is deducted. The deduction on a refund is calculated on its share excluding VAT. Meidly may withhold a commission obtained through self-referral, through accounts you control, or through any means contrary to these Terms.
Meidly strives to keep the platform available around the clock, though interruptions may occasionally occur for maintenance or technical reasons. Meidly cannot be held liable for any damages resulting from a temporary unavailability of the service.
To the extent permitted by law, Meidly cannot be held liable for:
In any case, Meidly's total liability, all causes combined, is limited to the amounts actually paid to Meidly for the workspace concerned during the twelve months preceding the event giving rise to it, except in the event of gross negligence or wilful misconduct by Meidly. Any liability claim against Meidly must be brought within one year of the day you became aware of the event giving rise to it.
Meidly may suspend access to an account or a workspace without notice when its use endangers the security of the platform or of its users, or is manifestly unlawful, and may terminate it, without refund, in the event of a serious breach of these Terms or of a breach not remedied within eight days of a formal notice sent by email. In the event of suspension or termination for breach, unused credits are forfeited without compensation.
You may delete your account at any time from your settings. Your request deactivates the account at once: access is closed, all your sessions are signed out, and your connections to the extension, to AI clients and to the tools you connected are revoked.
If you delete your account, the subscriptions of the workspaces you own are not renewed and end at the close of the current period. Permanent deletion ends them immediately. The account is then permanently deleted by our team within one month at most of that deactivation.
The workspaces you own are not deleted with it: they remain, with their members, their content, their files and their credits, without an owner until Meidly assigns them a new one or deletes them at the request of the organisation concerned. During the deactivation, and then for as long as they have no owner, the members of these workspaces keep read access to them, but no paid action can be launched on them.
The content you added to workspaces stays in them, except your conversations with the assistant, which are deleted with the account, and billing data is kept in accordance with the retention schedule set out in the Privacy Policy. The credits remaining in a workspace you owned stay attached to that workspace: they are neither refunded nor transferred to you.
Meidly may modify these Terms. A substantial change, in particular to prices, to what a credit buys or to your rights over your content, is notified by email at least thirty days before it takes effect; other changes take effect upon publication on the site, as does a change required by law or by an authority, from the date they set. If you refuse a substantial change, you may cancel before it takes effect; otherwise, continued use of the service constitutes acceptance of the new terms.
Meidly cannot be held liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including without limitation natural disasters, fires, strikes, governmental decisions, pandemics, internet outages or failures of third-party sub-processors. In such an event, the affected obligations are suspended for the duration of the force majeure event.
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions, which shall continue in full force and effect.
These Terms are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution before any legal recourse. Failing that, the competent courts of Paris shall have exclusive jurisdiction.
For any questions regarding these Terms: contact@meidly.com
By using the platform, you acknowledge having read, understood and accepted these Terms and our Privacy Policy.